Last updated: November 15, 2026
Flags are made-to-order. Each order goes through a production step before it ships. Timelines below are estimates, not guarantees — weather, carrier delays, and holidays can add days.
| Destination | Method | Production | Transit | Total (business days) |
|---|---|---|---|---|
| United States (contiguous 48) | USPS Ground Advantage / UPS Ground | 3–5 days | 3–7 days | ~6–12 |
| US Expedited | USPS Priority / UPS 2-Day | 3–5 days | 2–3 days | ~5–8 |
| Alaska / Hawaii / US territories | USPS Priority | 3–5 days | 5–10 days | ~8–15 |
| Canada | USPS International / UPS Standard | 3–5 days | 7–14 days | ~10–19 |
| International (rest of world) | USPS International / DHL | 3–5 days | 10–21 days | ~13–26 |
Live shipping rates and taxes are calculated at checkout based on your address. International duties, VAT, and import fees are the buyer's responsibility.
You'll receive a shipment confirmation email with a tracking number as soon as your flag leaves the shop. If tracking hasn't updated within 7 business days of that email, reach out and we'll investigate with the carrier.
If your flag arrives damaged, defective, or is not what you ordered, contact us within 14 days of delivery with your order number and photos of the item and packaging. We'll replace it or issue a full refund (including return shipping) at no cost to you.
Non-personalized flags in new, unused condition may be returned within 30 days of delivery for a refund of the item price. Return shipping is the buyer's responsibility, and a restocking fee of up to 15% may apply. Original outbound shipping is non-refundable.
Flags with a custom QR image, custom URL, or any personalization are made specifically for you and are final sale. They are not eligible for change-of-mind returns. If a custom order arrives damaged, defective, or was produced incorrectly relative to the artwork you submitted, the damaged/defective policy above still applies — we'll make it right.
Digital downloads, subscription fees, and access passes are non-refundable once delivered/started, consistent with the "all transactions are final" terms on the site.
Questions about shipping or a return? Message us through the in-app Ask the Captain support chat, or email the address listed in your order confirmation. Please include your order number in every message.
This policy summarizes how we handle shipping and returns on the marketplace. Where a checkout, order, or dispute is processed through Shopify, Shopify's own terms also apply.